At Document Despatch, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to DataSecurity@documentdespatch.com or by writing to Document Despatch Ltd, The Courtyard, 19-23 Homesteads Road, Basingstoke, RG22 5LQ. Alternatively, you can telephone 01256 812000.
Who are we?
We are Document Despatch Ltd, part of the DD Mailing Group, a mailing house serving businesses small & large in the UK and EU with all their mailing requirements. We are a registered UK company (UK Reg No: 330 2044). We are registered with the ICO (Click here for certification). Our registered address is: Document Despatch Ltd, The Courtyard, 19-23 Homesteads Road, Basingstoke, RG22 5LQ.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services.
What type of information is collected from you?
The personal information we collect might include your name, job title, company, postal address, email address, telephone number, IP address, and information regarding what pages are accessed and when.
How is your information used?
We may use your information to:
process orders that you have submitted;
to carry out our obligations arising from any contracts entered into by you and us;
seek your views or comments on the services we provide;
process a job application.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties & we will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the DD Group Ltd for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We do not currently use your personal information to let you know of new services or promotions, but if in the future we do, you have a choice about whether or not you wish to receive this information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can simply let us know by email to DataSecurity@documentdespatch.com or by writing to Document Despatch Ltd, The Courtyard, 19-23 Homesteads Road, Basingstoke, RG22 5LQ. Alternatively, you can telephone 01256 812000.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email to DataSecurity@documentdespatch.com or by writing to Document Despatch Ltd, The Courtyard, 19-23 Homesteads Road, Basingstoke, RG22 5LQ. Alternatively, you can telephone 01256 812000.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: DataSecurity@documentdespatch.com or by writing to Document Despatch Ltd, The Courtyard, 19-23 Homesteads Road, Basingstoke, RG22 5LQ. Alternatively, you can telephone 01256 812000.
You have the right to ask for a copy of the information Document Despatch hold about you. Using the aforementioned contact details.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted using AES-256. Once we receive your information, we make our best effort to ensure its security on our systems.
Use of 'cookies'
When you are using this site, cookies may be used to improve your experience. This may occur without any prior warning and could include the collection of your IP address.
A cookie is a small chunk of information which is sent by the web server to the end user’s browser; this allows the server to collect data from the browser. For more general information about cookies and how they are used on the Internet, please see www.cookiecentral.com.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us will not be transferred to countries outside the European Union (“EU”). However, If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in Jan 2019.