About us

A brief history of Document Despatch

Our Company

Welcome to Document Despatch, your premier destination for Printing and Direct mailing services, conveniently located in Basingstoke, Hampshire. Through strategic investments in cutting-edge technology and a dedicated team, we’ve emerged as a leading player in the dynamic realm of variable data printing for Direct mail campaigns across the UK.

Our journey began humbly in 1987, crafting the first production items with early envelope stuffing equipment, producing a modest 1,000 items per hour. Today, we boast an impressive weekly capacity of over 1,000,000 items. Throughout this remarkable growth, our unwavering commitment to our core values has remained the same.

Our Core Focus

In an ever-evolving landscape shaped by technological advancements, we understand that our true strength lies in our people. They are the driving force behind our enduring success, consistently bringing our clients back for many years. At Document Despatch, we prioritise recruiting, retaining, and nurturing the very best talents, ensuring they reach their fullest potential.

Our Approach

We foster an atmosphere of transparency, respect, and integrity in all our interactions with our stakeholders, customers, suppliers, employees and neighbours. We cultivate enduring relationships, both internally and externally, resulting in long-lasting business partnerships .

Our Unwavering Standards

Our confidence in the exceptionally high standards we uphold is evident in our 2017 achievement of UKAS accredited certification for ISO 9001 (quality), ISO 14001 (environmental), and ISO 27001 (information security). Also our ICO Certification vital in this GDPR data strict protocol era.  We stand among the select few companies holding all three of these prestigious accreditations.

Our Outstanding Services

At Document Despatch, we are committed to surpassing conventional service expectations. Our data department boasts unique software that optimises mailing lists, delivering substantial cost savings in production and postage for our clients. We offer personalised mailings through machine-matched inserts or selective insertion.

Our expertise extends to advising you on the most effective and efficient fulfilment posting methods, including Mailmark, Advertising mail, Business mail, Publishing Mail, highsort, lowsort, or partially addressed mail. We have the flexibility to utilise both Royal Mail and DSA providers for your optimum posting needs.

Our Ongoing Commitment

As part of our ongoing dedication to reducing waste and supporting a greener future, our expansive 5,000 square foot facility is equipped with state-of-the-art technology. This allows us to print entire campaigns efficiently, from small quantities to larger runs, while minimising transport and additional production waste, including inserts. No waste, just in time, the ultimate Print and Mail solution.

Choose Document Despatch for your printing and Direct mailing solutions, where excellence is not just a goal, it’s our way of doing business. Your satisfaction with your marketing campaign , billing, statement, and transactional invoice mailing is our priority.

We Have The Capacity To Produce

digitally printed items per week
items enclosed in to envelopes per week
packs wrapped in polyfilm each week

The technology has changed a lot since 1987, but we still pride ourselves on the same core values - Service, Quality, and Value.

To Despatch or Dispatch that is the question…

There is no difference between dispatch and despatch. The latter is an alternative spelling that was common in the 19th century and earlier. Despatch has mostly disappeared from the language—except in the U.K., where it appears in place of dispatch about a third of the time—and dispatch is the preferred spelling for all senses of the word.

The main exception is in the phrase despatch box, which refers to the lectern in the British House of Commons and the Australian House of Representatives.  This use is the main contributor to the relative frequency of despatch in the U.K.



Send off to a destination or for a purpose


Early 16th century: from Italian dispacciare or Spanish despachar ‘expedite’, from dis-, des- (expressing reversal) + the base of Italian impacciare, Spanish empachar ‘hinder’.

Our Print & Mailing Services

Data cleansing

Clean accurate data is key to the success of Direct Marketing



We offer a range of in-house litho and digital printing solutions



Envelope enclosing, polywrap enclosing, postcards and self-mailers and much more


We can find you the most cost-effective postal service for your mailing