Quality

We were one of the first companies to be full members of the Royal Mail Mailing House Scheme.

The RMMHS was introduced in 2008 to replace the QMP (Quality standard for Mail Production).

The scheme was set up to ‘drive quality improvement in the mail we carry’, by monitoring its members against criteria such as...

• Quality of data cleansing
• Correct presentation of mail pieces to ensure efficient processing with Royal Mail equipment and systems once collected
• Compliance with posting arrangements
• Correct docketing via OBA (online business account)
• Demonstrating environmental awareness and responsibility
• Supporting continuous improvements in the industry by sharing good practice and providing associated training

As part of our membership we submit 3 case studies per year to demonstrate how our customers have benefited as a result of our continual improvement, and our commitment to ensuring all areas of our business follow best practice.

Our internal Management Information System and job bag procedures ensure that every mailing is checked at each stage by both your account manager and the relevant department manager. Our systems are ultimately put in place with one aim in mind ­ for all items to be processed and fulfilled accurately, efficiently, to the highest quality, and according to schedule!!!

Environmental

• Use of recycled and recyclable paper
• Use of recycled and recyclable envelopes
• Use of biodegradable polythene
• Disposal of waste paper via a dedicated shredding and pulping company
• On-site cardboard compacting for collection by a dedicated recycling company
• Recycling of all print toners
• Working with environmentally aware suppliers

All members of staff take our environmental responsibility very seriously ­ re-use, reduce and recycle!!!

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